Software & Cloud
Application Support & Maintenance
Looking after live applications: fixes, small changes and keeping an eye on them.
Discuss Your ProjectOverview
Software needs looking after. We take on the support of applications that have gone live, whether we built them or not: fixing faults, making small changes, applying updates and watching for trouble, so your own team can get on with running the business.
Problems we help with
- The developer who built it has moved on
- Small changes wait in a queue for months
- You hear about faults from users, not from monitoring
What you get
- Learning your application and writing down how it works
- Fixing defects and making small enhancements
- Security patches and dependency updates
- Monitoring, so problems are spotted early
- A regular report on what was done and how the system is doing
Typical projects
Taking over a bespoke application from a previous supplier
A monthly retainer covering fixes and small changes
Out-of-hours monitoring of a customer-facing system
Typical technology
Questions
Can you support something you did not build?
Yes. We start with a review so we know what we are taking on and where the risks are.
How do we pay for it?
A monthly retainer, a block of hours, or as and when. Whichever matches how often you need us.
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