How to choose a software supplier

What matters more than price, the questions worth asking, and the signs to be wary of.

· Tishansoft

What matters more than price

A cheap quote for the wrong thing is the most expensive option. What decides whether a project goes well is clear requirements, regular demos, a named person to talk to and access to the people actually doing the work.

A supplier that treats the project as a black box, delivering something at the end, tends to disappoint. One that keeps you in the conversation tends not to.

Questions to ask any supplier

Who will I speak to each day? Who owns the code? How is access to my systems controlled? How do you check quality? What happens if someone leaves the team?

A supplier should be able to answer all of these without hesitating.

Signs to be wary of

A price with no scope behind it. No demos until the end. Reluctance to let you talk to the developers. Vague answers about who owns what. Promises that sound too good.

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